Conflict Resolution – Understanding Conflict Behaviour

This is the second course in the conflict resolution suite. When conflict arises at work, the people involved often respond to the situation without thinking, driven by a powerful emotional response. For that reason, it’s much easier to resolve conflict situations when you understand people’s automatic responses to conflict. This course will teach you to identify conflict behaviour and manage that behaviour to achieve a safe resolution. By the end of this course you will have a better understanding of:

• How people communicate in conflict situations
• The way people’s behaviour changes as a situation develops
• How to recognise aggressive behaviour
• What emotional situations trigger aggression, and how to manage an aggressive response
• How people typically respond to aggression
• What responses can de-escalate a conflict situation

Some parts of the course overlap with the other two courses to emphasis the relevant points

Course Features

• • Duration: 15 Mins
  • Skill Level: Basic
  • Language: English
  • Mobile Ready: Yes
  • Certification: TRISAT
  • Test or Exam: Yes
  • Delivered by the below:

• Module 1
  Welcome to the course – you will be provided a PDF on how to get the most from your course. Then a short introduction video on the subject matter and lastly a short before you begin understanding of your current knowledge.

  3mins

• Module 2
  Let’s get started – here you will take our interactive e-learning course on the following subjects:

  – How people communicate in conflict situations
  – The way people’s behaviour changes as a situation develops
  – How to recognise aggressive behaviour
  – What emotional situations trigger aggression, and how to manage an aggressive response
  – How people typically respond to aggression
  – What responses can de-escalate a conflict situation

  At the end of the e-learning you can take a quick interactive branching scenario to assess your understanding followed by a final short test.

  10mins

• Module 3
  Next Steps– here you will be provided with other resources and a recap video explaining the elements of the course that are important. Then finally you will need to complete a quick survey for CPD purposes before you can download your attendance certificate

  2mins