Conflict Resolution Course

Our conflict resolution course via e-learning was designed to meet the needs of the Health and Safety executive (HSE) duty of care to employees. From statistics in 2015/16 it is estimated that 54% of all workplace violence incidents are from known individuals (Type 2) and that 46% are strangers (Type3). The TUC estimates that one in eight people will experience violence at work.

Organisations have a legal duty to protect the health, safety and welfare of employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’.

Tackling the risk of violence is the same as dealing with any other possible cause of harm in the workplace, such as slips and trips and lifting heavy loads. Trisat provides accredited conflict resolution e-learning training packages to Commercial Organisations in the Financial Sector, Retail and Hospitality Sector as well as Local and Central Government, International Aid Agencies, Security and Event Safety, MOD and Armed Forces, Fire Service, Ambulance Service, NHS, and Health Care sectors.

This course is modular based and is split into three distinct areas, which are:

• Conflict in the Workplace – Understanding Workplace Conflict
• Conflict in the Workplace – Understanding Conflict Behaviour
• Conflict in the Workplace – Managing Workplace Conflict

This means you can take the full course or individual modules to suit your needs. The course can be taken anywhere and at any time either on a PC, Tablet or even Mobile phone. This modern approach is a cost effective and timely service delivery that has proven to be a successful option other than the practical based conflict resolution training.

Course Features

• • Duration: 55 Mins
  • Skill Level: Basic
  • Language: English
  • Mobile Ready: Yes
  • Certification: TRISAT
  • Test or Exam: Yes
  • Delivered by the below:

• Module 1
  Welcome to the course – you will be provided a PDF on how to get the most from your course. Then a short introduction video on the subject matter and lastly a short before you begin understanding of your current knowledge.

  5mins

• Module 2
  Understanding Workplace Conflict – This is the first part of the conflict resolution modules. You will be provided with the following:

  1. Introduction Video explaining workplace conflict
  2. The interactive e-learning course that covers:
  – What workplace conflict is
  – What conflict resolution is
  – Your legal rights and responsibilities in a conflict situation
  – The difference between a conflict threat and a conflict risk
  – What kinds of threats to watch out for in the workplace?
  – How to reduce the risks associated with workplace conflict
  3. Links to external resources that will aid in your understanding
  4. A quick interactive branching scenario to assess your understanding
  5. A quiz that focuses on the main points of the course
  6. A recap video on elements to be remembered

  15mins

• Module 3
  Understanding Conflict Behaviour – This is the second part of the conflict resolution modules. You will be provided with the following:

  1. Introduction Video explaining conflict behaviour
  2. The interactive e-learning course that covers:
  – How people communicate in conflict situations
  – The way people’s behaviour changes as a situation develops
  – How to recognise aggressive behaviour
  – What emotional situations trigger aggression, and how to manage an aggressive response
  – How people typically respond to aggression
  – What responses can de-escalate a conflict situation
  – reduce the risks associated with workplace conflict
  3. Links to external resources that will aid in your understanding
  4. A quick interactive branching scenario to assess your understanding
  5. A quiz that focuses on the main points of the course
  6. A recap video on elements to be remembered

  15mins

• Module 4
  Managing Workplace Conflict – This is the second part of the conflict resolution modules. You will be provided with the following:

  1. Introduction Video explaining how to manage workplace conflict
  2. The interactive e-learning course that covers:
  – What conflict management is
  – How to disrupt the “vicious cycle” which causes conflict to escalate
  – How to manage a conflict situation
  – How to de-escalate conflict
  – How to negotiate a peaceful ending to conflict
  – Key conflict management do’s and don’ts
  3. Links to external resources that will aid in your understanding
  4. A quick interactive branching scenario to assess your understanding
  5. A quiz that focuses on the main points of the course
  6. A recap video on elements to be remembered

  15mins

• Module 5
  Before you go – you will need to answer questions on the course material from a CPD perspective and then you will be able to rate the course and download your certificate.

  5mins