Conflict Resolution – Understanding Workplace Conflict

This is the first course in the conflict resolution suite. In the workplace, as in any area of life, conflict can sometimes arise. In rare cases, conflict results in verbal or even physical violence. This course will help you to understand how conflict situations arise in the workplace, and by the end of this course you will have a better understanding of:

• What workplace conflict is
• What conflict resolution is
• Your legal rights and responsibilities in a conflict situation
• The difference between a conflict threat and a conflict risk
• What kinds of threats to watch out for in the workplace
• How to reduce the risks associated with workplace conflict

Some parts of the course overlap with the other two courses to emphasis the relevant points

Course Features

• • Duration: 15 Mins
  • Skill Level: Basic
  • Language: English
  • Mobile Ready: Yes
  • Certification: TRISAT
  • Test or Exam: Yes
  • Delivered by the below:

• Module 1
  Welcome to the course – you will be provided a PDF on how to get the most from your course. Then a short introduction video on the subject matter and lastly a short before you begin understanding of your current knowledge.

  3mins

• Module 2
  Let’s get started – here you will take our interactive e-learning course on the following subjects:

  – What workplace conflict is
  – What conflict resolution is
  – Your legal rights and responsibilities in a conflict situation
  – The difference between a conflict threat and a conflict risk
  – What kinds of threats to watch out for in the workplace
  – How to reduce the risks associated with workplace conflict

  At the end of the e-learning you can take a quick interactive branching scenario to assess your understanding followed by a final short test.

  10mins

• Module 3
  Next Steps– here you will be provided with other resources and a recap video explaining the elements of the course that are important. Then finally you will need to complete a quick survey for CPD purposes before you can download your attendance certificate

  2mins